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GDPR Privacy Policy

HeloEvac part of a family of medical service companies. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies.

• Privacy policies of other websites.

• Changes to our privacy policy.

• How to contact us.

• How to contact the appropriate authorities.

What data do we collect?

HeloEvac collect the following data:

• Personal identification informaton (name, email address, phone number, etc.)

• Company information (names, email addresses, phone numbers of people within your organization)

• History of emergency flight data (for quoting purposes only.)

How do we collect your data?

You directly provide HeloEvac with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

• Fill out an online application for a subscription quote.

HeloEvac may also receive your data indirectly from the following sources: SureMed Solutions, SureLab, SurePharma.

How will we use your data?

HeloEvac collects your data so that we can:

• Process your order, or manage your account.

• Email you with a special offer on other products and services we think you might like.

If you agree, HeloEvac will share your data with our partner companies so that they may offer you their products and services.

Partner companies: SureMed Solutions, SureLab, SurePharma.

When HeloEvac processes your order, it may send data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

HeloEvac store your data at our remote server and is secured via SSL encryption certification.

HeloEvac will keep your personal information (name, email address, phone number, etc…) on our list until you request the removal. Upon request, we will remove all of your persona information completely from our server storage.

Payment information is only used at the time of purchase or payment of invoices, by the client/customer, and is not stored by HeloEvac.

Marketing

HeloEvac would like to send you information about products and services of our that we think you might like, as well as those of our partner companies: SureMed, SureLab, SurePharma

If you have agreed to receive marketing, yo may always opt out at a later date.

You have the right at any time to stop HeloEvac from contacting you for marketing purposes or giving you data to other members of the HeloEvac family of companies.

If you no longer wish to be contacted for marketing purposes please click below.

What are your data protection rights?

HeloEvac would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The Right to Access – You have the right to request HeloEvac for copies of your personal data. We ma charge you a small fee for this service.

The Right to Rectification – You have the right to request that HeloEvac correct any information you believe is inaccurate. You also have the right to request HeloEvac to complete information you believe is incomplete.

The Right to Erasure – You have the right to request that HeloEvac erase your personal data, under certain conditions.

The Right to Restrict Processing – You have the right to request that HeloEvac restrict the processing of your personal data, under certain conditions.

The Right to Object to Processing – You have the right to object to HeloEvac processing your personal data, under certain conditions.

The Right to Data Portability – You have the right to request that HeloEvac transfer the data we collect to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: jerry@heloevac.com.


What are cookies?

Cookies are text files places on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

HeloEvac uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our websites

What types of cookies do we use?

There are a number of different types of cookies, however, our websites uses:

Funcionality – HeloEvac uses these cookies so that we recognize you on our website and remember  your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – HeloEvac uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. HeloEvac sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookie with our advertising partners. This means that when you visit another website, you may be shown advertising base on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The HeloEvacc website contains links to other websites. Our privacy policy applies only to our website, so if you on a link to another website, you should read their privacy policy.

Changes to our privacy policy

HeloEvac keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on April 20, 2021.

How to contact us

If you have any questions about HeloEvac’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

jerry@heloevac.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that HeloEvac has not addressed your concern in a satisfactory manner, you may contact the Information c Commissioner’s Office:

ico.org.uk/make-a-complaint/your-personal-information-concerns/

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