During an offshore medical emergency, the value of the Blu Cypress Solutions insurance policy, coupled with the HeloEvac subscription, becomes quite clear from the moment the first call is made. HeloEvac’s helicopter medical evacuation plan is a vital service that guides companies from initial emergency response to final claims management. With the first moments of contact being a matter of utmost importance, HeloEvac knew it needed to work with the most trusted communications company in the Gulf region—Dexcomm.

Dexcomm is a 24/7/365 live answering service based in Carencro, Louisiana. The company was founded in 1954 but has been under current ownership since 1989. Although a vast majority of Dexcomm’s legacy customer base is local to Louisiana and the greater Gulf Coast region, they now service a variety of companies in nearly every US state, as well as territories of Canada.

Dexcomm’s partnership with HeloEvac began in June 2019. Dexcomm is tasked with answering offshore medical emergency calls and connecting the emergent caller with an on-call physician. The physician studies the severity of the matter to make an informed decision to fly. If a flight is deemed necessary, Dexcomm immediately contacts the helicopter team for flight.

A key factor that makes Dexcomm stand out is its redundancy across three fronts. Their clients cannot afford the slightest bit of downtime in service, and that is why Dexcomm heavily invests in creating redundancies around telephony, data, and power. As a standard, multiple failover solutions exist for each one of these “up-time” components. Due to their diligence and foresight, Dexcomm has experienced less than 2 hours of unscheduled downtime during the past 27 years (since 1998). Chairman of HeloEvac and Blu Cypress Solutions, J.W. Lowrimore, had this to say—

“At HeloEvac and Blu Cypress Solutions, we prioritize partnering with best-in-class companies, and Dexcomm has consistently demonstrated excellence through its highly trained employees and robust redundancy systems. Our team and clients at HeloEvac can confidently rely on Dexcomm’s professionalism and prompt handling of calls. Dexcomm consistently presents effective solutions whenever our clients require adjustments, ensuring smooth and efficient operations.”

In order to process and execute to the highest standard that these very serious calls demand, it takes near-perfect communication between HeloEvac and Dexcomm. HeloEvac’s clear vision and step-by-step process, combined with Dexcomm’s customizable scripting, ensure nothing less than superior emergency communication. Jed Antoun said, “Dexcomm is proud to have the opportunity to work alongside HeloEvac in keeping offshore workers safe when things do not go according to plan.”